Terms & Conditions

• Bookings must be made in writing (via email, booking form, or online system).

• An invoice will be issued upon confirmation.

• Payment terms are 14 days from the invoice date unless otherwise agreed in writing.

• Bookings are only secured once payment (or a purchase order number, where applicable) has been received.

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Cancellations and Refunds

• Cancellations must be made in writing.

• Cancellations made more than 21 days before the event: full refund (minus any non-refundable costs).

• Cancellations made 7–21 days before the event: 50% refund.

• Cancellations made less than 7 days before the event: no refund.

• If you are unable to attend, you may nominate a substitute delegate at no additional charge.

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Changes by Us

• In the unlikely event we need to amend, postpone, or cancel a booking, we will notify you as soon as possible.

• We reserve the right to offer an alternative date, trainer, or full refund.

• We are not liable for any travel, accommodation, or other costs incurred by the client.

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Client Responsibilities

• For on-site training or workshops, the client must provide a suitable venue, facilities, and equipment as agreed in advance.

• The client is responsible for ensuring delegates behave respectfully and in line with our safeguarding policies.

• Where applicable, delegates must attend the full session to receive certification.

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Confidentiality & Data Protection

• We will treat all personal data in accordance with UK GDPR and our Privacy Policy.

• Training sessions may not be recorded or reproduced without prior written consent.

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Liability

• We will deliver services with reasonable skill, care, and professionalism.

• Our liability is limited to the fees paid for the services in question.

• We do not accept liability for indirect or consequential losses.

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Force Majeure

• We are not liable for any failure or delay in delivering services due to circumstances beyond our reasonable control (e.g. illness, strikes, weather, pandemics).

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Governing Law

• These Terms are governed by the laws of England and Wales.

• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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Additional Terms and Conditions may apply for accredited training offers such as Mental Health First Aid and will be shared at time of enquiry.